FAQ | BCNSPORTWEAR

Where do we ship?

At this time we only ship to European countries. In the near future we hope to expand this.

Do I have to pay shipping?

Free shipping for orders from €90,00 to the entire EU except Spain Free shipping from €30 in Spain Shipping to Spain 2-3 business days. Shipping the rest of Europe 3-5 business days. We only ship to EU member countries. Shipping the rest of Europe 3-5 business days.

Can I change my delivery address?

You can change the address at any time before sending the package. It is possible to request the update by sending us an email through our page contact.

How can I return an item?

If you have received an incorrect or damaged item, please contact our customer service team first within 14 days. Please note that to return an item it must not be worn or washed.

How many days do I have to return my package?

Unless damaged, you have 30 days to return items after you receive them. If your package contains damaged items, please inform us https://www.bcnsportwear.com/en/contact

What happens if I receive a damaged item?

You can contact us through our contact form within 14 days of receipt. We will inform you on how to process the return. Please note that we will ask you for some photos of the item.

What happens if I receive the wrong item?

If you have received the wrong item, you can contact us through our Form contacto< /a>. We will inform you how to process the return. Please note that we will ask you for some photos of the item.

Can I return a worn item?

It is not possible to do it. We will not be able to accept items that have been used, or that no longer have their tags or tags if they do. If we receive such items, we will contact you via email to send them back to you.

Do I have to pay the return?

We do not cover return shipping costs. This is because we are a small business and cannot afford to offer free shipping and free return shipping at this time.

Do you offer exchanges?

Yes, you can change the size or color. contact us at contact@bcnsportwear.com< /u>

What payment methods can I use to pay for my order?

- Credit/Debit Card (Visa, Mastercard and American Express). - Bank transfer. - Paypal. - Gift card or voucher.

How long is my voucher or gift card valid for?

Vouchers and gift cards don't have an expiration date, so feel free to use them whenever you find something you like! )

How should I wash BCN SPORTWEARS clothes?

Clothing care: Machine wash max 30º C. Do not tumble dry. Do not iron. Do not use bleach. Specially designed for intense cardio training, hiit, sports. Breathable, durable, absorbent, quick-drying, highly elastic, comfortable, flexible, lightweight